The Chartered Institute of Bankers of Nigeria (CIBN) says it is partnering with the Association of Corporate Affairs Managers of Banks (ACAMB) to bridge the perception and reputation management gap in the Nigerian banking industry.
The CIBN gave the assurance of partnership and collaboration last Thursday when the new leaders of ACAMB paid a courtesy visit to the CIBN Board and General Management at Bankers House in Lagos.
Speaking at the meeting, Rasheed Bolarinwa, Chairman of ACAMB, said the relationship between the two bodies has led to the robust development of the banking and financial sector in the country.
He noted that they could achieve most particularly in the area of perception and reputation management in the banking and financial services industry.
He said there is a negative perception among customers in general on issues of bank charges. Customers, in other cases, feel that banks are not doing enough for them, especially when it comes to accessing loans and other benefits.
“Meanwhile, banks are doing everything within regulatory means, but most of these customers lack basic information to access products and services. Other than that, customers these days don’t have the patience to engage banks and track service issues before making a spectacle of it on social media to the detriment of banks’ image,” said he declared.
“We also have the problem of hackers becoming threats to the banking and financial industry in general. These, among other emerging issues in the sector, are some of the areas ACAMB is seeking partnership and collaboration with CIBN. We believe that the deliberate action plans of both bodies, coupled with the individual efforts of the respective depository banks (DMBs), will go a long way in addressing these challenges.
Previously, Bolarinwa appreciated CIBN for its various advocacy actions aimed at rooting banking practice in the Nigerian financial space.
He further commended the institute for its legacy learning projects at six higher institutions spread across the six geopolitical zones and for giving ACAMB a permanent seat on the ad hoc committee on the annual bankers conference/dinner. .
“We would like to commend CIBN specifically for its continued efforts to ensure a healthy and competitive banking and financial sector in Nigeria,” he said.
“Among the various advances of the institute are its consistent and professional discharge of its advocacy roles, the organization of an annual world-class banking and finance conference which culminated with that of 2021 where two sitting presidents ; Presidents Muhammadu Buhari (Nigeria) and Paul Kagame (Rwanda) were present; as well as the Vice President of the Federal Republic of Nigeria, Professor Yemi Osinbajo.
Responding on behalf of the institute, Bayo Olugbemi, President/President of CIBN, congratulated ACAMB on the visit and expressed his optimism about the positive role ACAMB has played over the years in shaping a positive image of the Nigerian banking sector.
Olugbemi said CIBN will continue to partner with ACAMB to protect the image of the banking and financial services industry.
He also assured ACAMB leaders that CIBN would not waver in its various advocacy and capacity building roles to deepen the professionalism of bankers and improve the industry as a whole.