Remote management in the banking sector

The banking industry faces challenges on two major fronts: increased demand for self-service banking options that eliminate in-person transactions, and the need for ATMs and self-service kiosks that can connect and interact with remote mobile devices. These two challenges have accelerated the development of custom ATM interfaces – designed to increase engagement and build customer loyalty – and have focused the attention of Intel and its partners on finding new and better ways to manage, repair and making ATMs accessible and secure. According to Pandey and Sahoo, Intel is working to address several issues with current approaches to remote device management.

First, there is no centralized management tool. Administrators have been forced to use a wide range of content management tools (CMTs) to accomplish various tasks. As a result, they spend most of their time managing the tools that manage the different devices. This is expensive, time-consuming and leads to compatibility issues.

Second, there’s no way to provide dynamic support – no way to troubleshoot issues remotely on the fly in real time, and no way to schedule devices to turn on and off remotely.

Third, the capabilities of bios-level device management systems (basic input-output system) limit what can be done remotely, making it almost impossible to meet the strict compliance standards by which banks operate.

Solutions to these challenges and limitations rely on two Intel technologies developed specifically to address performance, security, manageability and stability issues and on Intel’s ongoing collaborations with partners such as 42Gears.

  • The Intel VPro platform: a enterprise-class platform designed to improve performance, security, manageability, and stability.
  • Intel AMT: Allows administrators to control Intel VPro devices from anywhere.

“Intel’s AMT offers remote management beyond what most solutions can offer,” says Sahoo. “It allows access to VPro devices under the operating system – what we call ‘out of band management’, which means you don’t have to depend on the operating system to provide access to devices .”

Going forward, Pandey and a Sahoo are confident that Intel’s collaborations with ecosystem partners will solve any problems encountered as remote banking management continues to grow and evolve, enabling ATMs and self-service kiosks to become more than just ticket machines. “It’s the collaborations between Intel and companies like 42Gears that will help solve the key issues plaguing the endpoint management industry and provide great opportunities for many of our banking customers,” said Pandey.

To learn more, connect with Santosh Kumar Pandey and Swapnil Sahoo on LinkedIn.

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